General terms and conditions of sale

General terms and conditions of sale
for the ESi Grand Tourmalet ski school

Below you will find two documents:
- General Terms and Conditions of Sale for the ESi Grand Tourmalet Ski School
- Information sheet for ALLIANZ TRAVEL cancellation/interruption insurance (to be purchased separately)

Esi Grand Tourmalet General Terms and Conditions of Sale.
Grand Tourmalet Resort Opening Dates: From 05/12/2026 to 29/03/2027.
Grand Tourmalet Esi Ski School Opening Dates: From 05/12/2026 to 29/03/2027.
Frosty Weeks Dates:
December: from 05/12/2026 to 18/12/2026.
January/February: from 03/01/2027 to 06/02/2027
March: from 07/03/2027 to 29/03/2027
PARTICIPATION: Participation in the courses requires good health (for specific cases, please contact us),
appropriate winter sports equipment, good behavior during the course towards other participants
and the instructor, and adherence to the instructor's instructions. Minimum requirements: Group lessons
for children and adults, in 5 or 6-day or weekend course formats, are guaranteed for a minimum of 3
people per discipline and per level.
Children aged 3 and 4: Registration for a child aged between 3 and 4 years old in a group lesson requires
proof of age at the time of booking. Participant level: The homogeneity of
participants' levels ensures the smooth running of the course. As the skill level cannot be verified in advance, the participant
is responsible for the level in which they register. Consequently, the ESI Grand Tourmalet Ski School and
its instructors reserve the right to transfer any participant whose skill level is not that
declared at the time of booking to a more suitable group, subject to the existence of such a group and
available spaces. The participant will not be entitled to any refund or compensation due to this, as it is
solely their declaration.
INSTRUCTION: Our instructors are state-certified professionals in their specialties (or are in
preparation for their state certification). Participation in lessons is subject to their assessment based on
the participant's moral and physical abilities.
SAFETY: The feasibility of any program is subject to the instructors' assessment based on
weather conditions, snow conditions, and the participants' abilities. Radio or telephone contact is available for
all instructors with the Ski Patrol and the Ski School's central office.
REGISTRATION AND PAYMENTS: Course registration is by reservation only, on fixed dates,
and after acceptance by us, via our website, by email, by telephone, or at our
on-site sales offices.
- FOR ONLINE SALES: The customer follows the online sales procedure, with the possibility of correcting
their shopping cart and information. The customer confirms their order with an obligation to purchase and make secure payment.
Upon receipt of full payment, the ESI Grand Tourmalet Ski School acknowledges receipt of the order
by email. After verification of the order, the ESI Grand Tourmalet Ski School
sends the invoice.
- FOR REMOTE SALES BY PHONE OR EMAIL: Registration is completed upon
collection of the necessary information. This is followed by full payment by credit card, check,
bank transfer, or holiday vouchers, upon receipt of which the ESI Grand Tourmalet Ski School will
send the invoice. Right of withdrawal: In accordance with Article L221-18 of the French Consumer Code,
the consumer does not have a right of withdrawal when booking
lessons remotely for a specific date or period.
- FOR ON-SITE SALES: Registration is completed after the necessary information has been provided and is validated
once full payment has been made (cash, credit card, bank check, or holiday vouchers).
RATES/COMMERCIAL AGREEMENT: Our rates are available on our website, in our brochure, and
on our notice boards at our on-site offices. Our rates include, to the exclusion of all other
services, individual or group instruction by our instructors, and a medal for
children and teenagers enrolled in the 6-session Group Lessons, Wednesday
Ski Clubs, and Snowshoeing Clubs.
Any price reduction under a commercial agreement is valid exclusively:
- upon presentation of proof of purchase with one of our partners - for purchases made at points of sale,
excluding online purchases. No discount can be combined with any other and cannot be applied
retroactively (e.g., after a purchase has been registered). Any price reduction is applicable at the opening of our
schedule (around the beginning of October 2025) for the 2025/2026 season and may be modified at any
time by the ESI Grand Tourmalet Ski School.
CANCELLATION OR INTERRUPTION BY THE CLIENT / REFUND
Cancellation of a reservation before the start of the service:
- if the client has taken out personal cancellation insurance, they must refer to its terms and conditions
.
- if the client has taken out the insurance offered* by the ESI Grand Tourmalet Ski School, the ESI
Grand Tourmalet Ski School will not handle the client's request. (*Mondial
Assistance Contract No. 304188, available on our website)
- any modification or cancellation of services sold by the ESI Grand Tourmalet Ski School must
be received by the ESI Grand Tourmalet International Ski School at least 15 days before the
start date and time of the service to be eligible for a refund. A 10% administration fee will be
deducted from the refund of the total amount of the reserved services.
Otherwise, the client will not be entitled to any refund. After these deadlines, the only
recourse will be to refer to the terms of your insurance policy. Interruption during the lesson: - If
a participant is absent at the start of the lesson, their fee will not be refunded, and the lesson will not be
exchanged for another lesson. - If a participant has an accident preventing them from continuing the
lesson, they should refer to the terms of their cancellation insurance. For refunds on
ski lessons in case of accidents, injuries, illness, or trip cancellation, we suggest that
clients have taken out or are taking out insurance with their insurer, bank, or ski pass provider. You
Allianz Travel insurance policy we offer
on our website
CANCELLATION OR INTERRUPTION BY THE ESi Grand Tourmalet Ski School /
REFUND: The ESi Grand Tourmalet International Ski School reserves the right
to cancel or interrupt lessons, particularly in cases of force majeure. Force majeure includes:
- the complete closure of slopes or ski lifts; - an insufficient number of participants for a
group lesson (the minimum number of participants for a group lesson is 3).
In cases of force majeure, the ESi Grand Tourmalet International Ski School will refund the amount
paid by the client, excluding the cost of the
Mondial Assistance insurance policy no. 304188 offered by the ESi Grand Tourmalet International Ski School.
INSURANCE: The ESI Grand Tourmalet Ski School holds a "General Liability
and Professional Liability" insurance policy, currently in effect under number 104 155
8001, taken out by SIMS (International Ski Instructors' Union) with Compagnie du Sport,
located at 6 rue Faure, 05000 Gap, France.
PHOTOS AND VIDEOS: We use photos and videos taken during our
lessons on our social media. Please inform us in writing beforehand if you do not wish to be photographed or filmed;
otherwise, your consent will be considered given.
DATA PROTECTION: The ESI Grand Tourmalet International Ski School collects
personal data* via its website and sales staff for the sole purpose of responding to
information and booking requests, tracking files, and maintaining its databases and schedules.
Everyone has the right to access, modify, rectify, and delete their personal data
(Article 34 of the French Data Protection Act) – please send your request to the address below. The
recipients of this data are: the relevant internal departments and instructors of the
ESI Grand Tourmalet Ski School, and the 2C2L company, which provides the reservation/accounting software.
Data in electronic format will be kept for 5 years, and paper files
for 1 year. *Telephone data: In accordance with Article L.223-2 of the French Consumer Code, you
have the right to register free of charge on the national opt-out list for telemarketing calls.
COMPLAINTS / MEDIATOR:
ESI Grand Tourmalet , 10 Boulevard du Pic du Midi 65200 La Mongie as soon as possible. In the event that
Ski School
the initial complaint could not be resolved, you have recourse to the
competent mediator: La Société Médiation Professionnelle
www.mediateur-consommation-smp.fr
Alteritae 5 rue Salvaing 12000 Rodez
BY MAKING A RESERVATION, THE CUSTOMER ACKNOWLEDGES HAVING BEEN INFORMED OF AND ACCEPTED THE
GENERAL TERMS AND CONDITIONS OF SALE of the ESI Grand Tourmalet Ski School.
ESI Grand Tourmalet Ski School Registered office and postal address: 10 boulevard du Pic du Midi 65200
La Mongie Tel: +33 (0)6 36 23 98 01 – Siret: 327 387 312 00033 / RC 104 155 800 – MMA Azzuro
Assurances 05000 Gap

ALLIANZ TRAVEL CANCELLATION/INTERRUPTION INSURANCE INFORMATION SHEET:

The Grand Tourmalet International Ski School offers you, through Allianz Travel,
cancellation/interruption insurance to allow you to plan your holidays with complete peace of mind and
benefit from a refund in case of illness, injury, closure of ski lifts due to bad
weather, wind or lack of snow (full list of covered events below).

How do I purchase insurance?
When booking your lessons, you can choose to purchase insurance by paying the
corresponding premium at the same time as your lesson fees.
Please note that insurance is not mandatory (contact your usual insurer beforehand to
find out what coverage you already have), but the ski school will not issue any refunds or exchanges for
lessons following an event covered by the insurance policy offered or specified in the terms and conditions.

What the insurance covers:
Cancellation of your lessons in advance (with deductible) in the
event of:
- Illness, accident, death of the insured or a
member of their family
- Lack or excess of snow resulting in the
closure of at least 2/3 of the resort for at
least two consecutive days
- Significant material damage to the insured's home or
business premises (burglary, fire,
water damage, weather events)

Interruption of your lessons during your stay (no
deductible) in the event of:
- Illness or accident of the insured preventing
skiing
- Closure of the resort for more than 5 hours (lack or excess
of snow, bad weather)
- Medical repatriation, hospitalization or death of a
family member of the insured
- Significant material damage to the insured's home or
business premises (burglary, fire, water damage
, weather events)

Insurance cost: (subject to change based on insurer's rate increases)
Course fee Insurance cost
Less than €150: €9.50
From €151 to €250: €17.50
From €251 to €350: €26.00
More than €350: €35.00

The insurance premium is calculated individually
for each course participant. For
the total cost of the courses
must
people to determine the insurance rate
per person.

What to do in case of cancellation or interruption of lessons:
Notify the ski school and open a compensation claim within 5 business days at:
https://indemnisation.allianz-travel.fr . In case of difficulties, contact the compensation service at: +33 1 42 99 03 95.
- Be sure to provide the insurer with contract number 304188, the lesson booking confirmation, and your bank account details (RIB) + depending on
the circumstances: a medical certificate in case of injury or illness, confirmation from the resort in case of
piste closures, any other documents attesting to damages covered by the insurance.
THIS INSURANCE MUST BE PURCHASED AT THE TIME OF BOOKING